Store FAQ and support
Help with checkout, downloads, printing, and using your files.
Checkout records your order and gives you access to its files. If your order total is zero, no payment provider is needed.
Open your completed order and select Download file beside the item. If the download is a ZIP file, extract or unzip it first, then open the files inside.
Use the private order link in your receipt email. If you cannot find it or are using another device, choose Find orders and enter your checkout email to request a recovery link. It shows all orders placed with that email, including guest and account purchases. Keep receipt and recovery links private.
Sign in with an account whose confirmed email matches your checkout email, then open Account → Order History. Guest orders placed with that email are linked when you sign in or visit your history.
Check the product description and selected edition before ordering. Formats vary by product. Where a separate phone PDF is included, it is intended for screen reading; use the designated print files for printing.
Follow the printing guide included with your package. Choose the layout matching your paper, such as A4 or US Letter where supplied. For print-ready sheets, use Actual size / 100% and turn off Fit to page or Shrink to fit, unless the guide says otherwise. Test one page first.
Check the license included with your product. If it permits free personal gifts or sharing with friends and family, follow those terms and include the license with any files you share. Keeping the original package together helps preserve that information.
Follow the product's license. For resale, advertising, business branding, paid events, or another use outside its permissions, email support@jeygeethan.com to request written permission before using the materials.
Catalog prices are shown in USD. Checkout uses your billing country to show the applicable currency and price. Country-based prices are set independently, rather than calculated by converting the catalog price. Review the final total before paying.
Checkout shows the methods eligible for your billing country, currency, and order. These may include PayPal or Dodo Payments. Choose from the options shown; a zero-total order completes without a payment provider.
If you have already attempted payment and the result is unclear, do not pay again or place another order. Return to your existing order and use Check payment status if shown. If it remains unclear, contact support, especially if your payment provider shows a charge.
Email support@jeygeethan.com with your order number, checkout email, and reason for the request. Refund requests are reviewed case by case; sending a request does not guarantee approval. Any applicable product policy, payment-provider terms, and consumer rights still apply.
Email support@jeygeethan.com with your order number, checkout email, and a short description of the issue. Never send passwords, full card details, or private receipt and recovery links.
